Privacy Policy
Last updated: September 2, 2026
Sovelk respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit or make a purchase through our website.
Our website is https://sovelk.com.
Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information that you provide directly to us.
This may include your name, email address, billing and shipping address, telephone number, order information, and other information necessary to process your purchase or provide customer support.
When you place an order, we may also collect information related to the products you purchase, order history, and shipping details.
Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information that you provide directly to us.
This may include your name, email address, billing and shipping address, telephone number, order information, and other information necessary to process your purchase or provide customer support.
When you place an order, we may also collect information related to the products you purchase, order history, and shipping details.
How We Use Your Information
We may use the information we collect to:
• process and fulfill your orders;
• process payments and prevent fraudulent transactions;
• arrange shipping and delivery;
• provide customer support and respond to your inquiries;
• manage your account and provide access to account-related features;
• communicate with you about your orders, purchases, or requests;
• maintain, operate, and improve our website and services; and
• comply with applicable legal, regulatory, and security requirements.
Payments
Payments made through our website may be processed by third-party payment service providers.
We do not intend to store your complete payment card details on our own servers. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.
By choosing a payment method during checkout, you may be subject to the privacy policy and terms of the applicable payment provider.
Cookies
Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing and shopping experience.
Cookies may be used to maintain your shopping cart, remember your login session, support checkout functionality, and maintain certain website preferences.
Some cookies may be placed by third-party services that support website functionality, payment processing, security, analytics, or other services.
You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website, including shopping cart, account, or checkout features.
WooCommerce / Orders
When you place an order through our website, we collect and process information necessary to complete the transaction.
This may include your name, contact information, billing and shipping address, order details, and information required to process payment and deliver your order.
We use this information to process your purchase, provide order confirmations, arrange delivery, provide customer support, and maintain appropriate transaction records.
Account Information
If you create an account on our website, we may store information associated with your account, such as your name, email address, shipping information, billing information, and order history.
You may access and update certain account information through your account page.
We may retain certain information where necessary for legitimate business purposes, transaction records, legal obligations, fraud prevention, or security.
Contact Forms
If you contact us through our website, we may collect the information you provide, such as your name, email address, order number, and the contents of your message.
We use this information to respond to your inquiry, provide customer support, investigate order-related issues, and communicate with you regarding your request.
Information Sharing
We may share personal information with third parties when reasonably necessary to operate our website, process transactions, fulfill orders, provide services, or comply with legal obligations.
These third parties may include payment processors, shipping and delivery providers, website hosting and infrastructure providers, security services, and other service providers that assist us in operating Sovelk.
We do not sell your personal information as part of our ordinary business operations.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business and transaction records, resolve disputes, prevent fraud, maintain security, and comply with applicable legal obligations.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include requesting access to personal information we hold about you, requesting correction of inaccurate information, requesting deletion of certain information, or requesting information about how your data is processed.
Some information may need to be retained where required for legal, security, fraud prevention, accounting, or other legitimate purposes.
Third-Party Services
Our website may rely on third-party service providers to support payment processing, website hosting, security, delivery, and other website functions.
These providers may process certain information in accordance with their own privacy policies and applicable laws.
We recommend reviewing the privacy policies of third-party services you use when interacting with our website.
Embedded Content
Our website may occasionally contain content or links provided by third parties.
Third-party content or services may operate independently and may collect information according to their own privacy policies.
When you interact with a third-party service through our website, that service may collect information about your interaction with it.
Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.
For questions related to a specific order, please include your order number whenever possible.