Returns & Refunds
Information about returns, refunds, exchanges, and damaged or incorrect orders.
Return Window
We accept return requests within 30 days of the date your order was delivered.
To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging.
Return Conditions
Items must be returned in their original condition and should not show signs of wear, damage, or alteration.
Please include the original packaging and any accessories that were included with your order.
We may be unable to accept returns that do not meet these conditions.
How to Request a Return
To request a return, please contact us through our Contact Us page before sending the item back.
Please include your order number and a brief description of the reason for your return.
Do not send a return to any address unless you have received return instructions from Sovelk.
Return Shipping
Unless an item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning it so that we can assist you with the next steps.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional time for your payment provider or bank to process the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photographs of the item and packaging.
We will review the issue and work with you to determine the appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been personalized, customized, altered, or damaged after delivery due to improper use.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like to exchange an item for another size or product, please contact us before sending the item back.
Exchange availability depends on product availability and the condition of the returned item.
If an exchange is not available, we may instead provide a refund where applicable.
Questions About Returns?
If you have any questions about returns or refunds, please contact us through our Contact Us page.
For order-related questions, please include your order number whenever possible.