FAQ
Everything you need to know about Sovelk, our products, orders, and shipping.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery times depend on your destination and the shipping method selected at checkout. Please refer to our Shipping Policy for more information.
Do you ship internationally?
Yes. Sovelk ships to selected international destinations. Available shipping options will be displayed during checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Can I return my order?
We accept eligible return requests within 30 days of delivery. Items must be unused, in their original condition, and returned with their original packaging. Please refer to our Returns & Refunds Policy for full details.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos of the item.
Are your products exactly the same as the photos?
We do our best to accurately represent every product. However, slight differences in color, texture, pattern, or appearance may occur, especially when natural materials are used.
How should I care for my jewelry?
To help preserve the appearance of your jewelry, avoid prolonged exposure to water, perfumes, lotions, sweat, and harsh chemicals. Store your jewelry in a clean, dry place when not in use.
How can I contact Sovelk?
You can contact our customer support team through our Contact Us page. For order-related questions, please include your order number whenever possible.