Shipping Policy
Information about order processing, delivery, tracking, and international shipping.
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
During periods of high order volume, holidays, or special promotions, processing times may be longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Destinations
Sovelk ships to selected international destinations.
Available shipping options and delivery estimates will be displayed during checkout based on your shipping address.
Delivery Times
Delivery times vary depending on the destination, shipping method, customs processing, and carrier conditions.
Estimated delivery times shown at checkout are provided for reference and are not guaranteed.
Delivery may take longer during holidays, customs inspections, severe weather, or other circumstances outside our control.
Tracking
Once your order has been shipped, tracking information will be provided when available.
Please allow some time after receiving your shipping confirmation for tracking information to become active.
If you have not received tracking information within the expected processing period, please contact us through our Contact Us page.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, or similar charges are the responsibility of the customer.
Customs policies vary by country, and Sovelk cannot guarantee that an order will not be subject to additional charges.
Shipping Delays
While we work to ensure orders are delivered as expected, shipping times may occasionally be affected by circumstances outside our control.
These may include carrier delays, customs processing, weather conditions, transportation disruptions, or other unforeseen circumstances.
If your order appears to be significantly delayed, please contact us and include your order number and tracking information.
Lost or Delivered Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
If you are still unable to locate the package, please contact us as soon as possible with your order number and tracking information.
We will do our best to assist you in communicating with the carrier.
Questions About Shipping?
If you have any questions about shipping or delivery, please contact us through our Contact Us page.
For order-related questions, please include your order number whenever possible.